This is what the eCard certificate looks like.

Website updates

Welcome to our new website! It’s still a work in progress, and long overdue.

Over the past weekend and into the upcoming week will be updating the website. Occasionally you might have trouble finding something, but at this point the class schedule and registration should be up and running.

We’ve switched registration platforms as well. This system integrates into our website differently and we’ve added new webpages to divide the course catalog so you are not overwhelmed with a page of icons or bullets for every single class we offer. We have separate pages for

  • Healthcare Provider – BLS, ACLS, and PALS
  • Lay Provider – CPR AED, First Aid, First Aid CPR AED, and Pediatric classes
  • Other programs and workshops – Babysitting (new program coming this fall!), OSHA, Badge Programs, Customizable programs and workshops, and more!
Isla is hard at work making sure our new site works correctly.

In addition we set up a new email: Classes @ for class inquiries and communication. And well, to cut down on the growing amount of spam mail we receive.

As you can see, our web designer Isla has been hard at work.

But if you can’t find what you’re looking for, or if links are working correctly please let us know by emailing or calling. Isla is working hard on it, but does take occasional cat naps.

Website updates

New technology in the classroom

When I started teaching I used a flat panel TV with a built in DVD player. If I’ve traveled to your organization to teach a class you’ve probably seen it. I still use it as it’s quick to set up and play the course video.

The screen can seem kinda small from the back of the room.

But in the classroom I’ve been using a large flat panel computer with a DVD drive. This has worked super well for the past 3 or so years. But over the past few months the computer has displayed the blue screen of despair a few times in the middle of a course. I have the TV/DVD as a back up, but the screen was a little smaller and with everyone spaced out in the classroom I began looking for something new to play the class videos.

Anne was excited to welcome Alen to the classroom.

And then one of my favorite times of the year comes around… Amazon Prime Day!

Last year I totally took advantage of Amazon Prime Day to buy Alen, our air sanitizer. Alen has been keeping the classroom air clean and healthy for just over a year now.

This year it was go big or go home… and we took advantage of some stellar deals!

New to the classroom is an Amazon Fire TV for watching course videos and a Samsung Smart Monitor for viewing QCPR feedback from the manikins, and also to display any other course materials.

Anne patiently waiting for help to install our new screens
Anne supervised the installation crew.

Many thanks to my family for coming over and helping to install these on the wall. I could not have done it all alone and your help was greatly appreciated!

We still need to adjust cables, set up the Fire Stick (not included but just arrived on the Amazon truck yesterday!), and clean up the wall a bit more. But 2 classes in and the larger screens and mirroring the iPad to the monitor made viewing everything so much easier. Currently we have 6 stations in the room, and the view from the back will be much better.

2 screens! Larger and easier to view

Come check out our new video set up! You can register for any upcoming course by clicking on the Class Schedule link on the top menu of this page.

New technology in the classroom

How long do you do CPR?

This is a question I get asked a lot, and usually the question involves a real or fictious story.

I don’t have an exact answer to this question. And most CPR instructor won’t have an answer either.

It’s not because we don’t know, it’s because there isn’t a perfect answer.

There are so many things that factor into how long a resuscitation should be. How long has the person been down? How far are you from advanced help? How many rescuers are involved? Where are you physically located? What precipitated the collapse? I could come up with more questions to consider, but I think you get the point.

In general my answer is you continue until:

  • They wake up
  • Someone else arrives to help
  • Someone brings you an AED
  • The ambulance arrives
  • You are too tired to continue

I was reminded of this question recently when I saw this story: Hiker dies on Jewell Trail. Hikers found an unresponsive hiker on the trail, they started CPR and called for help. 2 different rescue organizations responded and the Cog Railway transported rescuers up to near the trail. Once the victim was discovered all the steps that needed to be taken were taken. Unfortunately the victim did not survive. This was not due to the efforts that were made, hikers and rescuers performed CPR for 40 minutes. If you’ve been in a CPR class you know that performing chest compressions is hard work. If each rescuer switched off every 2 minutes as recommended in the guidelines it would mean that the rescuers performed multiple sets of compressions; unless there were a lot of rescuers. These same rescuers would also need to carry the victim off the trail, which is also really hard work.

There were most likely a lot of factors that we don’t know from this news story. Not every CPR story we see is a successful one. But the original group of hikers started the chain of survival by starting CPR and calling for help. They did what they could in the conditions they were in and not knowing how long the hiker had been unresponsive on the trail. Making the decision to stop CPR is difficult, but sometimes it’s the right thing to do.

How long do you do CPR?

A new purpose for an old Resusci Anne

A month or so ago I saw a post in a local Facebook group from the Albacore Museum, they were looking for a donated or loaned manikin to display some recently donated uniforms. The museum is located at Albacore Park on Market St Extension in Portsmouth, NH. It’s a small but nice museum and you can tour an actual submarine – the U.S.S. Albacore. Dating myself here, but I remember when they dug up Market Street Extension to float the submarine in to create the park.

Since I’ve been recently adding to my inventory, I reached out to them. Temporarily I loaned them the torso of a Prestan manikin. It was smaller than what they were looking for and I think they were hoping to keep it. But I told them I’d find them something better that they could keep. They were looking for just a manikin torso to display some recently donated uniforms from a local sailor who had perished when the U.S.S. Thresher sank off the coast of Cape Cod.

Resusci Anne is proudly wearing a naval jumpsuit.

If you’re interested in Naval History, you can read about the U.S.S. Thresher on the Navy’s History Website. The Thresher was commissioned and sailed out of the Portsmouth Naval Shipyard and unfortunately had an emergency and sank, taking her crew with her. Annually the City of Portsmouth and the Portsmouth Middle School Band have a ceremony just before Memorial Day at Prescott Park, overlooking the Portsmouth Naval Shipyard and there is a Memorial for the Thresher crew located in Kittery, ME.

Recently I received some donated equipment, which included a very well used Resusci Anne torso manikin. This manikin was extremely well used, and would never really be able to be used in a class. But I really didn’t want to put her in a dumpster either. So I contacted the nice folks at the Albacore Museum.

Resusci Anne is a bit bigger than our submariner, but is proud to display the uniform.

They were thrilled that we could donate a manikin they could keep. It was snug fit, but they were able to place the uniform on her and install her in their display case.

When the weather is a little cooler we’ll come back to tour the museum and the submarine. We visited years ago when the kids were little, and touring a submarine in the summer is not for the faint of heart as it is HOT inside. Most likely very similar to what our sailors experience. I’m thrilled to give this Resusci Anne a new purpose and job to perform. She was used for decades to teach life saving skills and now can proudly wear an historical naval uniform to educate viewers on the life of a local submariner.

A new purpose for an old Resusci Anne

Is your AED FDA approved?

On February 3rd 2022 several AED models lost their FDA approval. Is your AED on this list?

Non FDA Approved AED’s
Cardiac Science 9200 Physio-Control Lifepak 12
Heartsine 300P Physio-Control Lifepak 20
Philips FR2/FR2+ Physio-Control Lifepak 500
Philips Forerunner Welch Allyn AED 10
Philips Heartstart XL Zoll M Series Defibrillator
Philips Heartstart MRx Zoll E Series Defibrillator

What this means if your AED is on this list … You will no longer be able to purchase replacement pads or batteries for your AED. The manufacturer will no longer provide support for it.

What you need to do next … You will need to replace your AED. You don’t need to replace it immediately, but you’ll need to do so before the pads or batteries reach their expiration date.
If you are in the State of New Hampshire please contact the NH AED Direct Purchase Program for purchasing information. The NH program is offering several brands of AED’s for a discounted price.
If you are not in New Hampshire please contact us for AED purchase options. We have partnerships with AED vendors and are often able to pass along those savings to you.

My AED is not on your list, is it okay? Yes! But you can also view the list of FDA Approved AED’s.

Why are some AED’s no longer approved? In 2015 the FDA published an order requiring manufacturers to file premarket approvals (PMA) for all AED’s and related supplies within 90 days. However they did not intend to enforce this for 60 months after the final order. The order went into effect on February 3, 2020 and the deadline for manufacturer’s to file their PMA was further extended due to the pandemic to February 3, 2022.

You can read the full information on the FDA AED webpage.

Is your AED FDA approved?

Review, Refocus, Reset: Ready to Boss Up Conference

I am SUPER EXCITED to be part of the Review, Refocus, Reset: Ready to Boss Up Conference on January 19th and 20th. Attending conferences is not something I get to do that often as they usually involve plane tickets or hotel rooms, neither of which is really in my budget. Pretty much if I can drive in my van I’ll go, but otherwise I don’t.

But over the past few years there has been an increase in virtual events. This has allowed me to attending workshops, webinars, and even conferences. I’ve been able to network with other instructors and I’ve really learned a lot.

For the Review, Refocus, Reset: Ready to Boss Up Conference I’m actually presenting at one of the sessions! My topic – Perfecting your Pricing, aka … what to charge for your classes. Class pricing is a topic that comes up A LOT in online instructor forums, and there is no one set price that everyone should charge. I have a formula that I use that I’ll be sharing as well as discussing other methods to figure out how to price a class.

I have 2 handouts for this workshop I’m posting here for anyone who needs them.

Perfecting Your Pricing pre-session handout

Perfecting Your Pricing handbook

I’m curious, if you’re an instructor – do you use a formula to calculate course charges? What method do you use?

If you’re a potential course participant – what does the cost of a course mean to you? Does the price present the value or worth of the course, the material/subject covered, or the instructor?

Feel free to post a comment or email me.

Review, Refocus, Reset: Ready to Boss Up Conference

We’re adding American Red Cross courses to our class schedule

A few months ago I signed a Licensed Training Provider Agreement with the American Red Cross.

Several organizations in the area have switched from requiring American Heart Association (AHA) certification to American Red Cross (ARC) certification. There are not a lot of places to find ARC classes on the Seacoast so it only made sense to add ARC classes to our course schedule.

Beginning in January we’ll be holding BLS Skills Sessions twice a month, one evening class and one weekday morning class. The ARC BLS blended learning course is similar to the AHA Heartcode BLS program. Course participants will complete an online course ahead of time and then attend a hands-on skills session class. The ARC BLS blended course link is included in the course charge and participants will receive their course link in their course confirmation email.

Other ARC courses will be added to the class schedule over the winter and Spring.

We’re adding American Red Cross courses to our class schedule

ACLS is coming to Hampton, NH!

We have some exciting things coming to the classroom in 2022!

First up… I am SUPER EXCITED to announce we are partnering with Life Safety Institute, LLC from Concord NH to begin offering American Heart Association Advanced Cardiac Life Support (ACLS) classes!

We will be hosting Heartcode ACLS Skills sessions beginning on Saturday January 22nd at 9 am.

Heartcode ACLS is a 3-part course similar to Heartcode BLS. Part 1 is completed online prior to attending the hands-on skills session portion.

Our Heartcode ACLS class schedule can be found at

ACLS is coming to Hampton, NH!

What is your Why?

When the Guidelines 2015 materials were released the American Heart Association added an optional activity at the beginning of the course. I don’t have a 2015 book handy to quote it exactly, but it was something like “What is your Why?” What drives or inspires you to take a BLS, CPR AED, or First Aid course? For the AHA … Life is Why. They want to train a world of people who know how to save lives. I only did this activity a few times in 2016 as most people in class just said “I need this for work”, so I stopped adding it to each class. This activity is not in the new Guidelines 2020 Student Materials.

Since then I’ve been at a few AHA related things and there is always a station or table with a Life is Why and What is your Why? activity.

This morning I was catching up on some email newsletters that have been piling up in my inbox. In one of them it was written that knowing why you do what you do is critical. They added “Why do you get up every morning and do what you do?”. This got me to thinking about my Why.

For a long time I’ve said my Why is my family. If something happened to them I’d want someone to know what to do. Recently this has been super reinforced as my husband is now recovering from Sudden Cardiac Arrest. He fortunately collapsed in front of trained providers and he is now home recovering as we go through tests to determine what happened and how we’ll fix it.

My Why is that I want everyone I train to be able to help or save someone’s life if needed. I want to make sure everyone leaves my class knowing the skills and what to do. I get up every morning to schedule classes, teach classes, and email people about classes because the life you save may be mine, a member of my family, a member of your family, a close friend, or a total stranger. I truly believe that we all have the ability to help someone when needed. My Why is that I want to you to know what to do to be able to help when someone needs it. Basically you are part of my Why.

My family is my Why. My husband is my Why. Supporting you through training to save lives is my Why.

What is your Why?

When to schedule your on-site class

A few weeks ago I posted a video on Facebook about class scheduling. The video is at the bottom of the post if you’d like to watch it. I made the video because I was getting calls and emails at the end of August from organizations wanting to book a class before the end of the month. Due to a cancellation I was able to schedule one of them, but the remainder were scheduled in September or not scheduled at all. It’s not because I didn’t want to train them, its because my calendar was full. On my end it’s both a good and bad problem to have.

While I do have a referral network of instructors and am happy to pass along a name, I think most people call me because I’ve trained them before and they’d like me to come back. And I would love to come back if I can. I schedule classes up to 2-4 months in advance. Sometimes I can accommodate a last minute request to do a class within a week or two, but that is not always the case.

When planning your training needs for your organization please contact me sooner rather than later. Or contact your regular instructor sooner rather than later. Our schedule is more flexible when you reach out a month or two ahead of time and you’ll get your pick of dates and times.

When scheduling I’ll give you your pick of dates/times I have open. Keep in mind that the dates and times I am available are not limited to just you. I’m offering those same time spots to other organizations that inquire as well. If you take a week or more to reply back the date you wanted may already have been scheduled for another organization.

If you are scheduling to do a skills session for blended learning you should plan to schedule at least a month ahead of time. That allows time to submit the course deposit, for us to issue the online links, and time for everyone to complete the online portion before the skills session.

If you have questions on how to schedule a class please comment or email us! Happy to answers your questions.

When to schedule your on-site class

Over the past few months I have been switching over to the new eCards from the American Heart Association. They’re digital, can be emailed directly to the class participant, and everyone receives their certification card a lot more quickly.

There are a few steps each recipient needs to take to claim their card though, so I’ll go through all the steps here.

It starts off with the roster. When you arrive for your class you need to print your name and email address clearly on the roster form. Also fill in your address and phone number. Your instructor might not need your mailing address, but a phone number is helpful. I know if I can’t read your email address I might need to call you to confirm it so I can send you your eCard.

Printing clearly on the roster helps your instructor to be able to read your information correctly.

After the course, your instructor needs to submit the roster to their AHA Training Center or Training Site to have the card issued. I issue my own cards on behalf of my Training Center, and I usually do them within a few days of successful course completion.

You’ll receive an email from with a link to your card. This link will take you to a Student Profile webpage, please make sure all your information is listed correctly on this page. If it is not contact your instructor right away to have it corrected. Updates can be made later, but it’s best to do them right away. You will create a login and password after viewing this information. This will give you access to log in to re-download or email your eCard at any time until the card expires.

After you create your login and accept the terms and conditions of the site you’ll receive a survey. It’s up to you if you want to fill it out or not, there are links to submit or skip the survey at the end.

After the survey your eCard will display. There are 2 versions; a certficate and a card. You can download, print or email your cards from this screen.

This is the BLS eCard certificate and card.

The card looks pretty much like your previous paper card, except it has a QR code on it. The certificate has the corresponding QR code and a certificate number. Your employer or anyone needing to verify if your card is valid or not can scan the QR code or verify your certificate number at You can also visit this site and login to view or re-download your card whenever you want. It’s important to note, no one can verify your card if you have not claimed it. So you need to do all of the above steps.


And that’s how the new AHA eCards work!


A few important notes and hints:

  • Your instructor cannot claim your card for you. Nor can they print it off for you. They can’t even view it online until you claim it.
  • The card has to be sent to the course participant. It can’t be emailed to your employer.
  • If you do not receive your eCard within a week or two, email your instructor. Some firewalls may block the eCard email or your email address may not have been clearly printed on the roster form. The eCard website does not notify the instructor if an email bounces or is blocked.
  • If you do not have an email account, the AHA recommends creating a free account such as gmail, hotmail, outlook, or yahoo.
  • If you do not have access to a printer, the AHA recommends printing at your local library.
  • If you’re printing the eCard to put in your wallet, use thicker paper so it will hold up longer.
  • Email a copy to yourself. Open and download on your phone so you’ll have a digital copy with you wherever you go.
AHA eCards
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