aka … the Frequently Asked Questions. Looking for the yada yada? Click here to jump down to the Terms and Conditions.
Where do you hold your classes?
We hold our open enrollment classes at Coastal CPR & First Aid, LLC, 861 Lafayette Road Unit 7, Hampton, NH 03842. Directions to our classroom.
We also offer courses on location for businesses, schools and organizations. Just visit our scheduling courses at your location page for information and pricing. You can always call or email us with any questions.
How do I find your classroom?
We’re at 861 Lafayette Rd #7 in Hampton, NH. You can use this map:
When are you open?
In general we are at the classroom at 861 Lafayette Road #7, Hampton, NH 03842 when we have a scheduled class. We are occasionally there at other times but do not have specific office hours.
Is there anything I need to bring to the class?
Nope! Unless specified otherwise, books and course materials are provided for you at the class. If you want to bring something to write with or to take additional notes on you may. For BLS courses it is encouraged that you bring something to take notes.
When do I receive my certification card?
Your AHA, ARC, or HSI eCard will be sent via email within a few days of successful course completion. Most times you’ll receive your eCard in less than 24 hours.
Can I bring something to eat or drink to the class?
You can bring a drink or snack. We just ask that you not bring anything sticky or greasy as that can damage our CPR & First Aid equipment. In classes of 4 or more hours a brief 5-minute break may be provided. For classes of 5 hours or longer we will may have a 30-minute meal break.
Where can I get something to eat during the class break?
There are several very good restaurants in the area, as well as coffee shops and a health food store.
What do I wear to a CPR or First Aid class?
Please wear comfortable clothing. If you have long hair you might want to bring a ponytail holder or a headband. For First Aid we will be sitting or moving around. For CPR AED we will be sitting, kneeling and bending over on the floor. CPR AED is a hands-on course; participants should expect to compress on the mannequins to learn the hands-on skills.
I lost my card, how do I get another one?
You can find your AHA eCard on their eCards website.
ARC cards can be located at www.redcross.org.
Please email us at classes@coastalcpr.com for HSI cards.
If your card is expired or about to expire, we cannot send links to expired cards. We’re sorry.
Do I need a book?
The American Heart Association requires textbooks for all classes. You will have book options (paper book, eBook, mailed book, bring my own book) during registration. Books and eBooks can be sent in advance of a course to participants who have pre-paid for their class.
Can you mail my book to me?
The option to mail books or course materials before a course is offered at a fee which is equal to roughly the cost of postage, processing charges if applicable and rounding up which offsets our time to take the materials to the post office. In general, the cost to mail a book is roughly $6.00. Books are only mailed out to course participants who have pre-paid for their class.
Can I bring a friend, child, or family member to the class?
Yes, your child, parent, spouse, family member, close friend, or whomever can certainly attend the class with you. If they are participating in the class, you can easily register them for the course during your course registration. For blended courses we will need their email address.
If they are attending but not participating, family members can wait in the foyer during the class. Children can stay in the classroom with you, but cannot use course materials or participate in the class.
Can my child attend a class?
Yes, there is no minimum age to take a CPR or First Aid course! Our general rule is that if a child is mature and responsible enough to watch other children they are old enough to take a CPR or First Aid course. If a parent is not staying for the class they will be required to fill out a Parent Permission form prior to leaving.
Do you cancel classes due to low enrollment or bad weather or…. why would you cancel a class?
First off, we don’t typically cancel classes. Some courses may require a minimum number of participants to be held. For those classes participant minimums will be in the course description. However we might reschedule a class due to weather, illness or some other strange calamity.
We have a whole blog post about this which you can read here.
When we make a decision on whether to reschedule a class or not we look at what the road conditions are before the class, and what they are anticipated to be like when the class is over. We don’t want anyone having problems driving home.
All weather related class schedule changes will be posted on our Facebook Page prior to posting on our website or notifications via email. Any info posted on our Facebook Page will be the most current.
In general our policy is:
Rescheduling due to weather:
- If schools in Portsmouth or Hampton are cancelled the class will not be held as scheduled. We will contact all participants with options to reschedule or refund if appropriate.
- If schools in Portsmouth or Hampton have a delayed opening any weekday morning class may begin 30 min to 1 1/2 hours later than scheduled.
- During school vacations or on weekends we make the best guess we can based on the outside weather and the forecast for later in the day.
Other reasons we may reschedule a class:
- If the instructor is ill we will reschedule the class. We don’t want to make anyone else ill. We also ask that if you are ill please call or email us to reschedule as we don’t want to get ill nor would anyone else in the class.
- Some other calamity comes up. This sounds vague, but sometimes life happens. I lost a ring of keys in Dover once. I showed up at the studio we were using and we were locked out. I couldn’t reach anyone to let us in, and all my equipment was locked inside. Last minute calamities I’ll try to email/text the class with as much notice as I am able.
Terms & Conditions or the Yada Yada
Yada yada is defined as:
“boring or empty talk (listening to a lot of yada yada about the economy) often used interjectionally especially in recounting words regarded as too dull or predictable to be worth repeating” (Merriam-Webster)
or …
the fine print found at the end of contracts, proposals, legal documents and other papers that we all should probably read instead of skipping over.
The yada yada here is the Terms and Conditions for all courses offered, fees charged and payments received. Aka, the fine print.
Payments
All course charges are paid online during registration unless other payment arrangements have been made.
In the event we take a check for payment and it does not clear, any bounced check charges will be passed along to the signer of the payment that bounced.
Invoiced class payments
Price quoted is valid for up to 30 days after submitted. Coastal CPR and First Aid, LLC reserves the right to adjust the course charge if there is a change in the cost of course supplies and/or shipping or if the number of attendees to the course increases or decreases.
A deposit may be required if a course includes course links, books delivered in advance, or is scheduled more than 60 days in advance, . In the event of a cancellation (without rescheduling) the deposit is non-refundable.
All course charges and/or fees are payable by credit or check and are due on the day of the course prior to the start of the course unless other payment arrangements have been made. Checks should be made payable to Coastal CPR & First Aid, LLC.
Payments received later than 15 days but no more than 30 days will be subject to a surcharge of no less than 10% of the total course charge. Payments received after 30 days will be subject to a 20% surcharge.
Cancellations and rescheduling
We understand that sometimes things happen and you may need to reschedule or cancel your course registration. We will reschedule you at no additional charge. We can refund your registration, however we cannot refund for digital products (course links or eBooks) or items picked up or sent to you in advance.
On-site classroom courses that are cancelled a minimum of two weeks before the course will have their course charges refunded, less any digital or physical products sent in advance. Cancellations (without rescheduling) made less than 2 weeks prior to the course will be refunded at 75%. Every effort to reschedule the course will be made.
Please note that if any specialized supplies, equipment, or course keys that have been purchased for your course, the cost of said supplies, equipment or keys will be deducted from any refund.
No Show at class
It makes us sad when someone registers for a class, and then doesn’t show up. It is an inconvenience to the rest of the class because we’ll often end up starting late because we’re waiting for one last person that we’re hoping will come dashing through the door. It is also an inconvenience for us because we had to order, and pay for, the supplies or books needed for the number of participants registered for the course. Thus we do not offer refunds for no-shows. That said, if you have a verifiable good reason we will gladly reschedule you to our next class.
Quotes
Prices quoted are valid for up to 30 days after submitted. WE reserve the right to adjust the course charge if there is a change in the cost of course supplies and/or shipping or if the number of attendees to the course increases or decreases. A full explanation of
course charges can be provided for you.
Travel
For a course request that requires a drive of more than 40 minutes outside of the Portsmouth, NH, area an additional fee to cover fuel expenses may be included in the course charge.
Deposits
A deposit may be required if a course is scheduled more than 60 days in advance or if there is a large up-front supply cost to the instructor (textbooks and/or course keys, for example). Deposits are required for all courses which include issuing online course
keys. In the event of a cancellation (without rescheduling), the deposit is non-refundable. Exceptions will only be made if items purchased for the course can be returned.
Liability
The course for which you are attending for may include physical activity and emotional stress. If your physician has recommended that you avoid strenuous activity this might not be the course for you, CPR and First Aid can be hard work! If you have a medical or cardiac history that may be aggravated by this course you should check with your healthcare provider before taking this course.
Universal precautions and barrier devices are used in all classes. If you have any type of infectious disease or illness it may be better to reschedule to another class when you are well.
All participants are expected to practice and perform the hands-on skills necessary in each course. Accommodations for injury or well-being may include, but are not limited to: placing mannequins on tables or chairs, or limiting the number of practice
repetitions. If you cannot physically perform any of the required hands-on practical skills then this course is not for you.
The American Heart Association, American Safety and Health Institute, and American Red Cross all strongly promote knowledge and proficiency in CPR AED and First Aid and have developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by these organizations and any fees charged for such a course do not represent income to them.
Registration and attendance at this class implies your understanding of the above information and implies your consent to release the instructor and Coastal CPR & First Aid, LLC from any liabilities involved.
The American Heart Association strongly promotes knowledge and proficiency in all AHA courses and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the AHA. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the AHA.