Terms & conditions:
Payments
All course charges and/or fees are payable by cash or check and are due on the day of
the course prior to the start of the course unless other payment arrangements have been made
in advance. Checks should be made payable to Coastal CPR & First Aid, LLC.
No course certifying cards will be issued until course payment is received and clears
our financial institution.
Any bounced check charges will be passed along to the signer of the payment that bounced.
The course certifying card will not be issued until all charges are paid.
Cancellations
I understand that sometimes things happen and you may need to cancel a full course
or individual course registration. Pre-paid individual course registrations will be refunded
in full if the course is still held as scheduled and there is a minimum attendance at the course.
Full courses that are cancelled a minimum of two weeks before the course will have their
course charge refunded. Cancellations (without rescheduling) made less than 2 weeks prior
to the course will be refunded at 80%. Every effort to reschedule the course will be made.
Please note that if any specialized supplies or equipment has been purchased for your course,
the cost of said equipment will be deducted from any refund.
If a refund is given for a course charge paid via PayPal, the PayPal fees will be deducted
before the refund is sent. I.e. if I refund you the full course charge and the PayPal fee is 2% of
the charge, you will receive 98% of your payment.
No Show at class
It makes me sad when someone registers for a class, and then doesn't show up. It is an
inconvenience to the rest of the class because we'll often end up starting late because we're waiting
for one last person that we're hoping will come dashing through the door. It is also an
inconvenience for me because I had to order, and pay for, the supplies or books needed for the number
of participants registered for the course. Thus I do not offer refunds for no-shows. That said, if you
have a verifiably good reason I will gladly reschedule you to my next class.
Mailing materials
The option to mail books or course materials before a course is offered
at a fee which is equal to roughly the cost of postage, paypal charges if applicable and rounding up
which offsets my time to take the materials to the post office. In general the cost to mail a book
is roughly $3 - $3.25
Quotes
Prices quoted are valid for up to 30 days after submitted. I reserve the right to adjust
the course charge if there is a change in the cost of course supplies and/or shipping or if the
number of attendees to the course increases or decreases. A full explanation of course charges
can be provided for you.
Invoices
For invoiced courses payment is due no later than 15 days after course is held.
Payments received later than 15 days but no more than 30 days will be subject to a
surcharge of no less than 10% of the total course charge. Payments received after 30
days will be subject to a 15% surcharge. No course certifying cards will be issued until course
payment is received and clears our financial institution.
A $3 charge is added for any invoices issued through PayPal to offset the PayPal fees.
Travel
For a course request that requires a drive of more than 30 minutes outside of the Portsmouth,
NH area an additional fee to cover fuel expenses may be included in the course charge.
In general I don't accept requests to drive more than a 45 minute radius of the Portsmouth, NH
area to offer classes. If your organization is having a retreat and would like CPR or First Aid
instruction as part of your retreat and the location several hours from the Portsmouth, NH area
lodging may be included in the course quote.
Deposits
A deposit may be required if a course is scheduled more than 60 days in advance. In the
event of a cancellation (without rescheduling) 10% of the deposit is non-refundable.
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